Terms and Conditions
Welcome to AF Care Pvt Ltd.These Terms and Conditions govern your use of our website, your access to our NDIS services, and all interactions with AF Care Pvt Ltd. By engaging with our organisation or accessing our supports, you agree to comply with the terms outlined below. Please read them carefully before proceeding.
1. About AF Care Pvt Ltd
AF Care Pvt Ltd is a registered provider under the National Disability Insurance Scheme (NDIS), delivering a range of tailored support services to eligible participants across Australia. Our operations align with the NDIS Practice Standards, ensuring compliance, participant safety, and excellence in service delivery.2. Eligibility and Participant Responsibilities
To access our services, you must:- Be a current NDIS participant or an authorised representative of one.
- Provide complete and accurate information relevant to your care requirements.
- Honour the terms outlined in your NDIS Plan and Service Agreement with AF Care Pvt Ltd.
- Participants are expected to engage respectfully and responsibly with our team in the delivery of support.
3. Service Agreements
Before initiating services, a formal Service Agreement must be completed. This agreement outlines:- The types and schedule of supports to be delivered.
- Applicable pricing, as per the latest NDIS Price Guide.
- Mutual rights, responsibilities, and expectations.
- Provisions for service changes, cancellations, and termination.
4. Privacy and Data Protection
- AF Care Pvt Ltd is committed to protecting your personal and sensitive information in accordance with the Australian Privacy Principles (APPs).
- Information is collected strictly for care delivery, compliance, and quality assurance purposes.
- We do not disclose information without your explicit consent unless legally required or in urgent circumstances involving health or safety.
5. Pricing, Billing, and Payments
- Our fees follow the NDIS Pricing Arrangements and Price Limits and are updated in accordance with any changes issued by the NDIA.
- Payment options include self-managed, plan-managed, or NDIA-managed methods.
- Participants are required to notify us of any funding changes, plan modifications, or relevant administrative updates in a timely manner.
6. Cancellations and Non-Attendance
To ensure fairness and efficient service delivery:- A minimum of 24 hours’ notice is required to cancel a scheduled appointment.
- Short-notice cancellations may attract a cancellation fee, consistent with NDIS guidelines.
- Persistent non-attendance or repeated cancellations may trigger a service review and, in some cases, suspension or termination of services.
7. Feedback and Complaints
- Compliments, complaints, and concerns can be submitted via phone, email, or in person.
- If a matter cannot be resolved internally, it may be escalated to the NDIS Quality and Safeguards Commission.
8. Limitation of Liability
AF Care Pvt Ltd is not liable for:- Delays or interruptions caused by unforeseen events such as natural disasters, pandemics, or technical failures.
9. Intellectual Property Rights
All content on our website—including logos, text, graphics, documentation, and digital materials—is the property of AF Care Pvt Ltd and is protected by intellectual property laws.10. Amendments to Terms
We may update these Terms and Conditions to reflect changes in legislation, service models, or business operations. Significant changes will be communicated to participants via email or written notice.11. Governing Law
These Terms and Conditions are governed by the laws of the Commonwealth of Australia, along with relevant state or territory legislation where services are provided.Contact Information
AF Care Pvt Ltd