Privacy Policy
At AF Care Pvt Ltd (“we”, “us”, or “our”), protecting your privacy and ensuring the confidentiality of your personal information is a core commitment. As a registered and trusted National Disability Insurance Scheme (NDIS) provider operating throughout Australia, we manage your personal data in strict compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our services or visit our website.
1. Collection of Personal Information
We collect only the information necessary to provide safe, effective, and individualised NDIS services. This includes (but is not limited to):
Full name, contact details, date of birth, and residential address.
NDIS participant number, funding and plan details.
Medical history, support needs, assessments, and care documentation.
Emergency contacts and legally appointed guardians or representatives.
Feedback, preferences, complaints, and service usage data.
We may gather this information directly from you, your authorised representative, your plan manager, or treating professionals, always with your consent—unless permitted by law to do otherwise.
2. Purpose of Use
Your personal information is used strictly for purposes that support your participation in the NDIS and enhance your experience with us, including:
- Delivering tailored NDIS services and supports.
- Drafting and managing service agreements.
- Scheduling appointments, updates, and communicating essential service information.
- Meeting obligations under legal, contractual, and regulatory frameworks.
- Enhancing service delivery, compliance, and participant outcomes.
We do not use or disclose your information for any unrelated purpose without your explicit consent, unless required by law.
3. Disclosure of Personal Information
We only share your personal information where it is essential and with appropriate protections in place. Disclosures may include:
- The National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission.
- Allied health professionals, support coordinators, or service partners directly involved in your care.
- Emergency services or legal bodies in cases of risk, harm, or as required by law.
- Internal personnel and contractors bound by confidentiality obligations.
- We do not sell, rent, or share your information for advertising, direct marketing, or other commercial gain.
4. Data Security
We implement robust security practices to protect your information against misuse, unauthorised access, loss, or breach. Our safeguards include:
- Encrypted electronic record-keeping systems.
- Role-based access controls and secure login protocols.
- Routine data security audits and software updates.
- Comprehensive staff training in privacy and data handling practices.
5. Accessing and Correcting Your Information
You have the right to request access to any personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.
To make an access or correction request, please contact us via the details provided in the Contact Us section below.
6. Website Cookies and Analytics
When you visit our website, we may use cookies and third-party analytics tools to collect anonymous data for performance monitoring and user experience improvement. This may include:
- Pages visited and time spent.
- Browser type, device type, and session patterns.
This data is non-identifiable and used exclusively for internal analysis. You may disable cookies via your browser settings, although doing so may affect website functionality.
7. Links to External Websites
Our website may feature links to third-party websites for your convenience. AF Care Pvt Ltd accepts no responsibility for the privacy practices or content of third-party websites.
8. Making a Privacy Complaint
If you believe your personal information has been mishandled or your privacy rights have been breached, we encourage you to raise the matter with us directly.
If you’re unsatisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Policy Updates
This Privacy Policy may be revised from time to time to reflect changes in law, regulation, or business practices. The most recent version will always be available on our website.
10. Contact Us
For all privacy-related enquiries, access requests, or complaints, please contact:
AF Care Pvt Ltd
